Many quality procedures are too rigid to address the diversity
of architectural practice and sometimes consist mainly of a paper
exercise, providing few discernible benefits to clients. Gardiner
Architects as a result is developing and implementing a system appropriate
to its particular situation. Our procedures consist of three main
A project quality plan is developed for each individual project.
The plan acts both as a checklist and record for the wide range
of actions required for construction procurement and professional
design services. The plan runs from initial client contact and briefing
through the various stages of the RIAI Scope of Services Agreement,
through to post completion feedback. The plan is monitored at monthly
The office manual contains standard references and templates for
all of our work procedures. This ensures a consistency of approach
to each project, as well as maintenance of industry 'best practice'
standards. The practice has also developed a series of standard
detail sheets, which are updated on an ongoing basis. Other areas,
which are being developed, relate to internal staff organisation.
Our quality system is monitored monthly within the office. Gardiner
Architects proposes to appoint an external auditor who will audit
the quality system on a twice yearly basis.